How can I be sure that I've made my purchase?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, feel free to contact us.
What payment method can I use to make my purchase?
We currently offer the following payment method:
Cash on Delivery (COD)
What are the delivery charges?
PKR 250 will be charged on orders valued below PKR 5,000.
Free shipping is available on orders of PKR 5,000 and above (within Pakistan).
How many times will the courier agent attempt delivery if I’m unavailable?
Our delivery agents will attempt delivery two times.
Please ensure that your address, city, and area details are correct while placing an order. On the second failed attempt, the parcel will be returned to us.
What are the benefits of signing up with Neoluxestore?
By signing up at www.neoluxestore.com
, you can easily manage your account and enjoy benefits such as:
Viewing your complete order history
Faster checkout process
Staying updated with promotions and new arrivals
What if the product I want is out of stock?
If a product is out of stock, it will either not appear on the website or be marked as “Out of Stock”. Orders can only be placed once the item is shown as “Available”.
What is the maximum amount for Cash on Delivery (COD) orders?
You can place COD orders up to PKR 15,000/-.