Exchange Policy – Neoluxestore
You can exchange products within 7 days of delivery.
Exchange is only possible if the item is faulty, damaged, defective, or not what you ordered.
You must notify us within 3 days of delivery at contactus@neoluxestore51@gmail.com
or call ++92 311 4087404.
Photographic proof of the issue may be required.
❌ Exchanges are not accepted if:
The request is made after 7 days.
The product is used, damaged due to misuse, or tampered with.
💳 Refund Policy – Neoluxestore
Refunds are only given if the product is damaged, defective, or not the correct color/size, and we cannot replace it.
Shipping charges are non-refundable.
Refunds are processed within 7–10 working days.